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Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer is a nonfiction book that offers simple yet effective tools for engaging in productive, healthy dialogue, even in the most emotionally and politically charged situations. by Executive Reads (Cor) Thinking of picking up Crucial Conversations and spending several hours reading it, or did you already do that and need a refresher? Or preview the book summary via our blog. Quid Corner knows creating the right balance between productivity and breaks is crucial to remaining engaged and well-rested throughout the work day. Difficult conversations and how to handle them. One Clear Message. In fact, research from CMI has revealed that Brits find it easier to dump a partner than ask their boss for a … 15 Expert Tips to Tackle Difficult Conversations. 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