So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. I would not do business with them even if I could save a ton of money. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. Mercari is still asking for more pictures. And if you make your first $100+ in sales, then you will receive $20 in credit. Select which package is best suited for you. Im more mad at Mercari than the seller at this point. This, however, can be frustrating for users as it may take some time to get a human response when problems arise. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. You may have heard of List Perfectly, an online app allowing you to crosspost your items to other marketplaces. Their product just needs to be believable for 3 days. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. You can easily check to see if you have any coupons and when they expire by going to your profile > Settings > Coupons.. So far, I have been happy with my purchases. They take out the money before they rate the Seller and Mercari holds it. We feel its important that you try our software BEFORE you buy it. Of course! I am as I said no victim. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. Otherwise, buyer will be eligible to cancel the order even if sent by you. My experience with Mercari as a seller, NO GOOD! If opt for direct deposit, you still have to wait a week for the payment to process. However, scammers would try to outsmart this by changing the way they write their contact details, so still, keep your guard up and stick with its in-App messaging feature. Mercari itself is definitely a trustworthy e-commerce marketplace. This saves you a lot of time (about two hours or more, depending on the number of your items). I understand that the resolution or answer given does not favor your end for now. My favorite part about Mercari is how simple it is to use the platform. Mercari marketplace app is an online e-commerce platform for people to buy and sell their products. Huh? What is my best course of action to get my money back? This is the WORST customer service I have ever seen. I would say: An online marketplace that has been around for over nine years, not operating its business anonymously, used by millions of people, downloaded over 100 million times, and has positive ratings on its mobile app is certainly a legitimate platform. The remedy is apparently to never leave even $10 in your Mercari account Deposit to your bank account every sale because. Lots of good info. Mercari attracts lots of shoppers looking to buy new or used products at bargain prices. Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Another purchase I made just today has been cancelled by the seller because she says she made a mistake, but the funds have ALREADY been withdrawn from my account and Mercari only says sorry, but it will take up to FIVE business days to return my money! In this article, youll learn EXACTLY whether it is a legit platform or a scam and the things you need to be AWARE of before buying or selling anything there. Its pretty sad you guys do not police it better. Cant get a hold of Mercari via phone nor chat. Just got burned by the Mercari system. Hi! Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. There are no current coupon codes available at the time of writing. That's the latest anti-bot trend to rise out of the GeForce RTX 3060 Ti launch, which like other Ampere cards before it, sold out within minutes of release thanks to bots buying up all the stock . I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! Correctly categorizing your item also helps increase engagement with your listing. However, there is no guarantee that the sellers and buyers on it are also trustworthy. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. It initially launched in Japan and then expanded to the US and UK as well. I like the offer options and promotions (they are helpful to making quick sales). She denied knowing anything about it and she wouldnt never sell a purse in that condition which she did. Mercari is NOT a safe place to buy. Exactly what I had wanted at great price. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. And I do like as seller on Mercari that buyer have 3 days to rate after received item once rate transaction is complete, also Mercari items n shipping fee a lot cheaper compared eBay. I like to use as many photos as Mercari allows, which is 12 at the moment. I will look elsewhere for the items I am in need of. Absolutely ridiculous and as a buyer you could probably write into mercari about it and show the messages where you say the items are broken before you accept it and report her rating. Ive reported it to Disney, Hulu and Netflix. In turn, more people follow you, recommend you to their friends, and buy from you. This is fraud and theft protected by a big platform. Not because I had any immediate intension to start using Mercari, but because this instructional narrative was so engaging. THESE PEOPLE ARE FULL OF SHIT AND NOTHING BUT SCAMMERS AND COWARDS AND LYING THUGS. To make a long story short, mercari cancel my item. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. I'm assuming these folks aren't legitimate sellers and all the sales & reviews are fake. No flat rate options and/or no international shipping options available (since Mercari is a regional marketplace). They all ship from the same state. Therefore, make sure that your listing details are completely accurate to avoid such incidents. For more details, check out their full list of Prohibited Conduct page. I was swindled and scammed. I have personally sold over 90 items worth a cumulative $28,000 and have had 0 issues to date (I did have 1 buyer try to create a fraudulent return, more on that below); I was able to quickly withdraw my earnings each time via direct deposit. Negotiation tips. Too many times. . mercariBOT is waiting for you. However, if the seller didnt respond to your cancellation request within 24 hours then Mercari will automatically refund you. Like I said, they seem so reputable with hundreds of sales and reviews. Ultimately, leadiing to more sales! I paid $500 and checked out the sellers reviews before purchasing. I wanted to add my negative review here along with ALL the other bad reviews of Mercari. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. I think Ill look into E-bay. She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. I was selling laptops on Mercari, every item has actual photos and very detailed description exactly matches the item. With hundreds of marketplaces out there, you would want to gain further exposure to millions of other users. I have not taken any action this just happened. Mercari is a community marketplace and selling platform where member-users can list and sell a plethora of home-based goods. No offense just my overall opinion. The only problem with Mercari as a seller: When a price drops so low that its useless to sell it, what do you do? Thank you. There is a scam in process. If youve received a fake, counterfeit, or not the same item then you have 3 days from the delivery date to request a return. If you'd like to give Mercari a try, download the app for iPhone iOS or Android, and get $10 worth of credit to use towards your first purchase! This one time I want to return this item. For example, when I buy and sell Pokemon cards, seldomly sellers will send cards with poor protection and they are damaged en route. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. Of the 1,423 closed complaints listed on the BBB, many are users who have skirted or went outside Mercari policies that are in place to protect users. My products came smashed they insisted I send them 10 pictures of the smash cups with the bits falling everywhere got cut on one. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. I have personal experience with buying something not as described. You can now import ALL of your Poshmark listings DIRECTLY onto Mercari, VIA mercariBOT! you will get the wrong item or it wont come. Another situation the seller did not send I cancelled and got the refund. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Fool me once I guess! Sellers have no protections. I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Create a listing (or twelve) for free. not going to use it again. Bye the way, Thank you for sharing your experience. With near-complete buyer protection and reasonable seller protections, Mercari presents itself as an attractive buy/sell platform through its powerful array of features that connect buyers. I have sold more then buy (Ill update this section if/when they become available). BEWARE BUYERS!!!! to see if the package showed up. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. Now I realize Ive fallen for a blow. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. MercariBOT is similar to the Poshmark automation. The seller can cancel the order by selecting one of these reasons: However, Mercari may charge you a cancellation fee of 5% of the item price (maximum of $25) to cover the cost of transaction fees and/or shipping labels. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits and Instant Pay requests. They refuse to cooperate and insist that the credits are there, but they arent. 25 days ago. Mercari executives including John Langerling are millionaires! I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? I'd consider myself a reputable buyer. Theyre out of compliance with the regulatory government agency that oversees businesses that handle peoples money. If seller pays shipping, they can either choose to use a Mercari label or purchase the label somewhere else but are required to submit the tracking number on Mercari when they click they've shipped it. Mercari steals your shipping insurance money. Once you have shipped the item and confirmed the shipment, you must provide a valid tracking number to the buyer within 1-7 business days. Exactly no not as easy as that! OneShop is a financial technology company, not a bank. However, its up to the seller to either accept your cancellation request or reject it. Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. The second computer still hasnt arrived. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. Hopefully never Ill definitely stay away from this site due to everyones feedback. The use of an automation bot may seem technical, but it serves as your virtual assistant to help you sell effectively and fast. Mercari sounds like a big scam site! Its much better and safer for a buyer to shop at Amazon and EBay. When I got them I immediately noticed they were not mens boots but womens boots. Know the laws in your state!???????? Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Learn more here. The first tip for you is to: 1. . Now they suddenly want to be law abiding Im calling a spade a spade. Also, what do you consider a proper reason? We give support for as long as you are a paying customer!That is guaranteed, You can email us for any questions atsupport@mercaribot.com. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. They often packaged easy-to-break items horribly. They kept asking for it so I wanted the page to stop coming up. I still do not know if I will be reimbursed. Thank you using it works easily for me did have one scammer buyer mecari will not get back with me on the matter. I have ordered twice now from this site and both times the buyer never shipped the item. As a seller the only thing I don't like is that we have to wait for buyers to accept the item and rate us to get paid. There is no buyer protection on this site. I do like selling Mercari, if they could iron out the kinks, theyd be successful and so would their sellers. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. How does one contact Mercari for non receipt of the package I ordered. MercariBot - Poshmark Listing Import & Bulk/Smart Listing Deletion From Mercari Marketplace 1,666 views May 14, 2019 4 Dislike Share Mercari Bot 36 subscribers https://mercaribot.com You can. 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